FAQs – Larktale Canada

Frequently Asked Questions

Online Order Questions:

How soon will my order ship?

Most in-stock items will ship within 1-3 business days of placing your order. Transit time can take up to 10 business days depending on where you are shipping to. We are not able to guarantee a delivery date, however you will be provided with tracking information as soon as your order ships.

What is your return policy?

If for some reason you are not happy with your purchase, Larktale.ca customers have 7 (seven) calendar days from receipt on most items to contact us and initiate the return of an item that was purchased from our website. To be eligible for a return, the item must be unused, unaltered and in its original packing. If you would like to return an item, please contact us at info@brandsinmotion.ca or call us at 1-905-795-3154. Proof of purchase is required. Items noted as final sale and open box items are not eligible for returns.

If you return is approved, we will initiate a refund to your original method of payment, less the original and return shipping charges. Please note that depending on where you are returning the product from, these shipping charges can cost up to 20% of the original purchase price as most of our items are considered oversized. Refund processing time will depend upon your card issuer’s policies.

General Questions:

Which of your strollers can I use safely with a newborn?

Our stroller/wagons can be used with a newborn only when a car seat adapter is attached, these are accessories that are sold separately. Please check the car seat adapter listing to determine compatible infant car seat brands with each adapter.

How old should my baby be before they can sit in the upright seat of their wagon?

Your baby should be able to sit up and hold their head up on their own before they can be safety seated the wagon’s seat – generally this at about 6 months old. Until this milestone, your baby should stay in their infant car seat using one of our car seat adapters.

While the caravan, and caravan coupe do have a recline, it is not suitable for a newborn and these seats should be used at 6 months and up.

I want to buy online, how do I know if my child will fit in the seat?

The best way to determine fit is to measure the head height of your child. This is the measurement from the top of their head to the tip of their tailbone. Your child’s head height should be less than the posted maximum head height as stated on each product page.

How do I clean my stroller/wagon?

Our products can be spot cleaned using a damp cloth or baby wipe. For larger spills, all fabrics can be detached from their frame and hand-washed in cold water with mild detergent. The fabric should always be attached to the frame to air dry. Do not place the stroller fabric in the dryer or air-dry off the frame.

Can I use Ride-Along Board with your strollers?

Yes! The Larktale Ride-Along Stroller Board works on all our models and has a universal fit to most other strollers and stroller/wagons in the market. Our stroller board offers a 2-in-1 design with both sitting and standing positions for an older child.

What is your warranty?

Larktale offers a 2-year warranty on all stroller/wagons, and scooters, and a 1-year warranty on parts and accessories for all products sold after January 2019. You can learn more about our warranty here.

If you purchased your stroller outside of Canada, the warranty of your product is covered by the country in which you purchased it.

Where can I find my product's serial number?

The serial number for your stroller or stroller/wagon can be found on the outside of the box your item was packaged in. It can also be found on the stroller or stroller/wagon itself on a white sticker, either under the brake bar or on the inside of the frame. If you need assistance locating your serial number, please contact customer service.

Can I take your stroller/wagons on the airplane?

Our stroller/wagons cannot be taken onto the airplane, however they can be gate checked.

Product Specific Questions:

2024 caravan™ FAQs

WHAT ARE THE CHANGES FROM THE PREVIOUS MODEL: The new 2024 model has a new colour style, a new no-rethread safety harness, and the storage basket is now removable and can be attached on either the front or the rear of the wagon. We have also replaced the original seat back organizer with a new parent console and handlebar.

HOW MANY KIDS FIT IN THE NEW CARAVAN: Out of the box, the caravan fits two children, however you can make the caravan a 3 or a 4-seater by using our Double Seat Kits (sold separately). You can also attach the Ride-Along Stroller Board (sold separately) so an older child can ride along too.

WILL THE PREVIOUS CARAVAN ACCESSORIES FIT ON THE NEW MODEL: Yes, all caravan accessories are compatible with the new 2024 (V3) model, including the snack tray set, double seat kit, car seat adapters, sun canopy set, summer canopy set, pull bar and all universal accessories.

WILL THE CARAVAN FIT IN MY CAR TRUNK: The caravan folds compactly and will fit in the trunk of a large sedan or station wagon with the canopies removed. While you can fold the caravan with the sun canopies attached, we always recommend removing them before transporting the caravan in your vehicle. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.

HOW DO I CLEAN THE FABRIC: You can spot clean the fabric or for a deeper cleansing, you can remove the fabric completely to hand-wash in mild detergent. Reattach the fabric to the frame to air dry completely before using. Do not put the fabric in the dryer.

CAN I USE THE CARAVAN WITH A NEWBORN: Yes! The seats of the caravan are rated for 6 months and up however we offer several car seat adapters that are compatible with Maxi Cosi, Nuna, and Clek infant car seat models.

caravan™ coupe FAQs

WHAT ARE THE CHANGES FROM THE PREVIOUS MODEL: The new 2024 model now offered in an all-Black version (caravan™ coupe Quad only), features a new no-rethread safety harness and includes a removable storage basket that can be attached on either the front or the rear of the wagon.

HOW MANY KIDS FIT IN THE CARAVAN COUPE: Out of the box, the caravan coupe can fit two children from 6 months up to 65 lbs per seat. You can also attach the Ride-Along Stroller Board (sold separately) so an older child can ride along too.

WILL THE COUPE FIT IN MY CAR TRUNK: The caravan coupe is specially designed to have the most compact fold in its class. With its unique flat fold, the wheels tuck inward for a reduced folded footprint, allowing it to fit easily in a sedan trunk. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.

CAN I USE THE CARAVAN COUPE WITH A NEWBORN: Yes! A caravan coupe car seat adapter is available and compatible with Maxi-Cosi, Nuna, and Clek infant car seat models. When a car seat is attached it may be a tight fit for a passenger to be seated in the wagon. We recommend taking a look at our Ride-Along Stroller board (sold separately) if you need room for an older child to ride along until your baby is old enough to sit in the seat of the stroller/wagon.

crossover™ V2 FAQs

WHAT ARE THE CHANGES FROM THE PREVIOUS MODEL: The crossover™ V2 model has an improved transition from stroller to wagon mode, a new no-rethread safety harness, a new drop-down footwell for wagon mode (with option to cover for flat seating mode), and developed a Push handlebar accessory for wagon mode (sold separately)

DO I NEED A CONVERSION KIT TO MAKE IT A WAGON: Nope! Everything you need to change between stroller mode and wagon mode is included and no tools are needed to make the conversion.

HOW EASY IS IT TO CHANGE BETWEEN STROLLER AND WAGON MODE: Easier than ever! On the crossover™ V2 model, the entire seat pad now unzips from the seatback and you no longer need to unthread the harness from the back of the seat to transition to wagon mode. Once the stroller seat pad is removed, you will reposition it as the main seat for wagon mode and secure it in place following the instruction in your manual. Reverse the steps to morph back into stroller mode.

WILL THE CROSSOVER FIT IN MY CAR TRUNK: The crossover folds flat for a reduced footprint and fits easily in the trunk of larger sedans. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.

HOW MANY KIDS FIT IN THE CROSSOVER: Out of the box, the crossover fits up to two children and is fully adaptable to provide the right size chassis for your needs: Single stroller mode, wagon mode for one child and extra cargo space, or double wagon mode for two children. You can also attach the Ride-Along Stroller Board (sold separately) so an older child can ride along too.

CAN I USE THE CROSSOVER WITH A NEWBORN: Yes! A newborn can safely lay in the fully reclined seat of the crossover in stroller mode only. The seats in wagon mode can be used from 6 months and up but a crossover car seat adapter is available that works with Maxi Cosi, Nuna, and Clek infant car seat models. This adapter transitions to work in both wagon and stroller
modes.

sprout™ V2 FAQs

WHAT ARE THE CHANGES FROM THE PREVIOUS MODEL: The sprout™ V2 model has a new no-rethread safety harness, a new drop-down footwell in both single and double mode (with option to cover for flat seating mode).

DO I NEED A CONVERSION KIT TO MAKE IT A DOUBLE: Nope! Everything you need to change between single and double mode is included and no tools are needed to make the conversion.

HOW EASY IS IT TO CHANGE BETWEEN SINGLE AND DOUBLE MODE: It takes less than 10 seconds! Simply extend the wheel base, press two buttons on the chassis frame and pull the frame out to extend the chassis. Reverse the steps to morph back into single mode.

WILL THE SPROUT FIT IN MY CAR TRUNK: The sprout folds flat in both single and double modes to fit in the trunk of a sedan. For the most compact fold, we recommend converting to single mode before folding. Please review the folded dimensions posted on the product page so you can best determine if it will fit in your car.

HOW MANY KIDS FIT IN THE SPROUT: Out of the box, the sprout fits up to two children. The wagon chassis is fully adaptable to provide the right size chassis for your needs: Single wagon for one child, double wagon mode for one child and extra cargo space, or double wagon mode for two children. You can also attach the Ride-Along Stroller Board (sold separately) so an older child can ride along too.

CAN I USE THE SPROUT WITH A NEWBORN: Yes! You can use the sprout car seat adapter to safely stroll with a newborn. This accessory is compatible with Maxi Cosi, Nuna, and Clek infant car seat models.

Have a question you don't see answered here? Send us an email at info@brandsinmotion.ca and we'll be happy to help! Our Customer Service Agents are available 9am to 5pm (EST), Monday to Friday, we are closed on the weekends and holidays.